Intelligent Automation Solutions for Scalable Growth

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Slash costs and accelerate delivery with GB18’s automation experts. We design end‑to‑end systems; combining AI, RPA and orchestration platforms, that eliminate repetitive work, boost accuracy and free your teams for innovation.

Why Strategic Automation Beats Ad‑Hoc Scripts

Many organisations accumulate siloed macros and bots that break whenever processes change, creating hidden risk and technical debt. GB18 takes a strategy‑first approach: we analyse workflows, quantify value and build resilient automation layers aligned with governance and security standards. By blending robotic process automation with AI‑powered decisioning, we deliver touchless processes that adapt as your business evolves—avoiding the common pitfalls of brittle rules, shadow IT and spiralling licence costs.

Brittle Rule Chains

Hard‑coded if‑else logic shatters under real‑world variability. We incorporate machine‑learning models and exception‑handling patterns, enabling workflows to self‑correct and learn from edge‑cases rather than fail silently.

Shadow IT Sprawl

Departments often spin up rogue scripts outside central oversight. Our centre‑of‑excellence model centralises tooling, establishes coding standards and implements version control, ensuring every bot is traceable, secure and maintainable.

Licence Cost Creep

Vendors upsell additional bots and features each year. We negotiate enterprise agreements, leverage open‑source components where feasible and architect shared‑service runtimes—cutting total cost of ownership by up to 35 percent.

Our Holistic Automation Framework

Successful automation requires the right blend of technology, governance and people enablement. GB18 delivers through phased, sprint‑based engagements that surface value early while de‑risking scale‑up.

Process Mining & Prioritisation

We deploy non‑intrusive sensors and workshop sessions to map task frequencies, durations and error rates. Impact‑versus‑effort matrices highlight high‑ROI candidates, ensuring resources focus on transformations that move the bottom line.

Secure Integration Layer

Reusable connectors interface with ERPs, CRMs, legacy mainframes and modern APIs. Role‑based access and encrypted secrets management safeguard credentials, keeping InfoSec teams fully aligned.

Agile Bot Factory

Cross‑functional squads build, test and deploy automations in two‑week sprints. CI/CD pipelines run linting, unit tests and security scans, guaranteeing every release meets quality gates before hitting production.

Automation Use‑Cases Across the Enterprise

Our technology‑agnostic approach means we automate wherever value exists, from finance to customer service to IT operations—without locking you into a single vendor.

Finance & Accounting

Bots validate invoices, match purchase orders and post journals, slashing month‑end close from weeks to days and cutting late‑payment penalties through real‑time processing.

Customer Service

AI‑enhanced workflows classify emails, fetch knowledge‑base articles and update ticketing systems, reducing average response times by 40 percent and boosting CSAT scores.

IT & DevOps

Self‑healing scripts monitor logs, restart failed services and auto‑provision resources based on demand, shrinking mean time to resolution and freeing engineers for innovation.

Sustaining Value Through Continuous Optimisation

Automation isn’t “set and forget.” Regulatory changes, system upgrades and new business models demand ongoing refinement. GB18 embeds governance, analytics and upskilling programmes that keep your automation estate resilient and value‑generating.

Executive Alignment

Quarterly steering committee sessions review KPI dashboards, align roadmaps with strategic objectives and secure funding for new initiatives—maintaining momentum and stakeholder support.

Operational Analytics

Real‑time dashboards track bot utilisation, exception rates and ROI. Anomaly detection flags underperforming automations, enabling targeted improvements before they impact customers or compliance.

Upskilling & Change Management

Structured curricula and hands‑on labs empower citizen developers to build low‑risk automations under central governance, expanding capacity while preventing uncontrolled sprawl.